Guest Experience Management
Customer Journey Design
Customer Experience (CX) Strategy
Wine & Hospitality Training
Wine Program Development
Sommelier-led Master Classes
Virtual Tasting Experience Management
Some of my favorite
"Excellent Customer Service" quotes
“Building a good customer experience does not happen by accident.
It happens by design.”
“Customers will never love a company
until the employees love it first.”
“Be genuine. Be remarkable. Be worth connecting with.”
"The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time!"