Guest Experience Management
Customer Journey Design
Customer Experience (CX) Strategy
Wine & Hospitality Training
Wine Program Development
Sommelier-led Master Classes
Virtual Tasting Experience Management
Employee Engagement
Event Management
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Some of my favorite
"Excellent Customer Service" quotes
“Building a good customer experience does not happen by accident.
It happens by design.”
~Clare Muscutt
“Customers will never love a company
until the employees love it first.”
~Simon Sinek
“Be genuine. Be remarkable. Be worth connecting with.”
~Seth Godin
"The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time!"
~Shep Hyken