SylvieTannhauser
Sylvie is a wine and hospitality professional who specializes in creating unforgettable experiences for customers. With her expertise, she helps companies elevate their customer service and create lasting impressions.
Whether it's a wine-tasting experience or an event, Sylvie's attention to detail and passion for hospitality make her an invaluable asset to any customer-centric team.
GXM
GUEST EXPERIENCE MANAGEMENT
Guest experience management (GXM) is a powerful tool for businesses looking to improve customer engagement, satisfaction, and loyalty. By understanding your customers and creating personalized experiences, you can build relationships and gain a competitive edge. With GXM, you can retain customers and keep them coming back for more.
HL
HOSPITALITY LEADERSHIP
Great hospitality leadership is all about inspiring your team to work together towards a common goal, while always prioritizing exceptional customer service. By fostering a strong team culture, you can create a shared sense of purpose that drives everyone towards success. According to Gallup, highly engaged teams are 21% more productive, which can have a significant impact on your overall revenue.
EDM
EVENT DESIGN & MANAGEMENT
Events are a great way for companies to enhance guest experiences, increase engagement, and improve productivity. By including events in their guest experience strategy plan, companies can ensure a consistent message and image is delivered to their guests. It's important to prioritize events as part of the overall guest experience.
WE
WINE EDUCATION & TRAINING
Wine education is an essential component of any guest experience strategy. By providing wine training to your team, you can ensure that they are knowledgeable and confident when interacting with guests. This, in turn, can help create memorable experiences and increase wine sales.