Guest Experience Management I Customer Journey Design
Wine & Hospitality Training I Employee Engagement
I believe in creating and delivering 
amazing customer experiences (CX) through:
RESEARCH
 
ANALYSIS
 
IMPLEMENTATION
 
EVALUATION

Some of my favorite "Excellent Customer Service" quotes

“Building a good customer experience does not happen by accident.

It happens by design.” 

~Clare Muscutt

Customers will never love a company

until the employees love it first.” 

~Simon Sinek

Be genuine. Be remarkable. Be worth connecting with.” 

~Seth Godin

"The one statistic that matters most is if the customer comes back. You see, customer loyalty is not about a lifetime. It’s about the next time… Every time!" ~Shep Hyken

© 2017 by Sylvie Tannhauser I All rights reserved