GUEST EXPERIENCE MANAGEMENT

GXM

Relationship, Interaction

Journey

CUSTOMER

JOURNEY DESIGN

CJD

and develop a roadmap of improvement initiatives to ensure your workforce is as engaged as possible.

WINE HOSPITALITY

TRAINING

Wine Speak

Wine Knowledge

Hospitality Foundation

EMPLOYEE EXPERIENCE & ENGAGEMENT

(E3)

To drive top line sales, improve customer experience, and optimize cost, you need to combine your customer experience and labor management efforts with an engaged workforce. It’s your employees that execute on your strategy.

cultural, behavioral and operational

© 2017 by Sylvie Tannhauser I All rights reserved